Features

Customer feedback intelligence, built for management.

Capabilities described in business language — so the value is clear before anyone opens a dashboard.

Sources

Bring email inboxes, Google, TripAdvisor, Airbnb and OpenTable reviews, and a branded capture form into one management view.

Publish a public feedback page. Share the link or a QR code, and customise the look with an AI designer.

Move from high-level findings to individual feedback when you need detail.

Automatically identify the topics customers are discussing across your feedback.

Let Explovox discover top-level themes, or define the categories your business actually uses. Nested themes still come from the feedback.

Identify the areas requiring the most management attention, not just the most mentions.

Understand what customers consistently value so you can protect and promote it.

See themes that are both a strength and a weakness, instead of letting them cancel each other out.

Discover recurring requests and unmet needs that point to improvement or growth.

Separate minor frustrations from serious customer experiences.

See what is improving, worsening or newly emerging over time.

Call out where or when the experience differs — a day, a location, or another condition in the feedback — without rewriting the overall picture.

Notice when customers stop talking about a former problem or a former strength.

A concise view of whether customer experience is getting better or worse in the period you are looking at.

See the real comments supporting every significant insight.

Receive understandable management-level explanations of customer feedback.

Send a management summary to the team daily, weekly, or monthly.

Invite colleagues into the same workspace so management, operations and customer experience share one view.

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